Cisco Systems

Customer Success Specialist• June 2019 - Present

• Enterprise Networks - DNA Center
• EMEAR North Team

Technical Consulting Engineer• September 2017 - June 2019

• Enterprise Wireless
• EMEAR Backbone Team

Centro ALGORITMI - Universidade do Minho

Research Collaborator• September 2015 - August 2017

• Member of the CCPM R&D Line
• Member of the CCN R&D Group

Cisco Certified Internetwork Expert Wireless (CCIE Wireless)

Cisco Systems• September 2019 - March 2023•SEE CREDENTIAL

CCIE Enterprise Wireless certification description:

• This certificate validates wireless expertise. Engineers demonstrate broad theoretical knowledge of wireless networking and a solid understanding of wireless local area networking (WLAN) technologies from Cisco.

Cisco Certified DevNet Associate

Cisco Systems• October 2020 - October 2023•SEE CREDENTIAL

Cisco Certified DevNet Associate description:

• Earners of Cisco Certified DevNet Associate have demonstrated knowledge at the associate level in software development and design, understanding and using APIs, application deployment and security, and infrastructure and automation on Cisco platforms

Cisco Customer Success Manager

Cisco Systems• October 2021

Cisco Certified DevNet Associate description:

• The Cisco Customer Success Manager certification provides a solid framework and a core set of skills and knowledge to help deliver immediate value to the relationship with customers. Validate the ability to develop and integrate solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals, and cultivate new sales opportunities through the entire customer lifecycle.

Linux Essentials

Linux Professional Institute• August 2017

The Linux Essentials Certificate provides:

• Understanding of the Linux and open source industry and knowledge of the most popular open source Applications;
• Understanding the major components of the Linux operating system, and have the technical proficiency to work on the Linux command line; and
• Have a basic understanding of security and administration related topics such as user/group management, working on the command line, and permissions.

ITIL Foundation in IT Service Management

AXELOS Global Best Practice Solutions• February 2021

ITIL 4 Foundation candidates will have an understanding of the following:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL 4
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Voip Elastix

KnowHowBuilders• January 2017

• Elastix
• Free PBX
• 3CX

Exploring SDN to deploy flexible sampling-based network monitoring

Springer-Verlag Lecture Notes in Computer Science (LNCS)• August 2017

The 17th International Conference on Next Generation Wired/Wireless Advanced Networks and Systems + The 10th conference on Internet of Things and Smart Spaces. See publication

Contribution to Cisco Systems online documentation

cisco.com

CMX - Social, SMS and Custom Portal Registration Configuration See publication
Installing CMX 10.5 on Cisco MSE 3365 See publication
Installing CMX 10.5 on Cisco MSE 3375 See publication